Refund Policy
Return Period We offer a 30-day return policy, which means you have 30 days after receiving your item to initiate a return.
Eligibility for Return To qualify for a return, the item must be in the same condition as when received – unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
Initiating a Return To begin a return process, please contact us at info@zibgrips.com. Upon acceptance of your return, we will provide a return shipping label and detailed instructions on how and where to send your package. Returns sent without prior approval will not be accepted.
For any queries regarding returns, feel free to reach out to us at info@zibgrips.com.
Damages and Issues Upon receiving your order, please inspect it immediately. If you find the item to be defective, damaged, or incorrect, contact us right away so we can evaluate the situation and make it right.
Exchanges For an exchange, the most efficient method is to return the item you currently have. Once the return is accepted, place a separate order for the new item.
Refunds Once we receive and inspect your return, we will inform you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
Return Address Barbaros Mahallesi Karaca Caddesi No:2/1 Çubuk / ANKARA/TURKEY